การประเมินคุณภาพของงานบริการหอสมุดกลางมหาวิทยาลัยราชภัฏนครศรีธรรมราช Assessment of Service Quality at Library of Nakhon Si Thammarat Rajabhat University.

Abstract

The objectives of this study were (1) to study the expectations that the servicer receive from the Central Library (2) and assess the quality of service that received from Library of Nakhon Si Thammarat Rajabhat University. The sample consisted of 400 students from Nakhon Si Thammarat Rajabhat University. The questionnaires as a instrumentation and The statistical data analysis are percentage, average, and standard deviation 86.

The research found that, the most students have opinions on the services in the Library of Nakhon Si Thammarat Rajabhat University about the expectations that will be placed at the highest level is the average 4.86, average of 4.86 for its quality services Library of the provider, average 4.74 for the followed by the control resources and 4.73 for top quality services about places and buildings.  The majority of students have no expectations for the quality of the tallest Library are equal that average 4.75 for demonstration or suggest about how to use of electronic databases and service providers available to answer any questions for the customer all the times and average 4.74 for followed by a service provider about providing everyone with an equal.

The service actually has been found that the most students have opinions average 3.51 on the services of the Library, average 4.36 for the control of information resources, average 4.33 for the quality service providers of Library, average 4.32 for the quality of places and buildings, when consider each one found that it all at a high level. The majority of students receive services of the highest Library is The user can use the website by their own is average 4.36, followed by the service providers have the knowledge to answer the questions of users is average 4.33 and the environment in the Central Library conducive to researching is average 4.32.