Exploring Access to Mental Health Services and the Obstacles to Awareness and Utilization of Mental Health Services at a Public University in Central Thailand

Abstract

         This research aims to investigate the relationship between factors affecting mental health service utilization and obstacles to awareness and access to mental health service centers in a public university in the central region. The research uses a mixed-methods approach, comprising quantitative research with an analytical cross-sectional study and qualitative research using phenomenological research methods. The study sample consists of 173 undergraduate students, and data is collected through online surveys and in-depth interviews with 10 participants. Quantitative data is analyzed using descriptive statistic and inferential statistic, including the Chi-square test, while qualitative data is analyzed through content analysis.
        The study found that in the sample group, 56.6% had good mental health, 77.5% demonstrated the ability to perceive, prevent, and manage mental problems well, and 83.8% had positive attitudes toward accessing mental health services. Specifically, 40.8% had a good attitude, and 36.7% had a very good attitude towards service utilization. Factors related to the utilization of mental health services at the service center were examined, and it was determined that the attitude toward accessing the service center was significantly associated with service utilization (p-value=0.009). Students with a more positive attitude toward service utilization were more likely to utilize mental health services. Barriers to service utilization included the insufficient number of staff and location not conducive to service utilization.