A CAUSAL MODEL OF HIGH-PERFORMANCE WORK, SYSTEM HUMAN CAPITAL AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR ON THAI SME PERFORMANCE
Keywords:
High-performance work system, Human capital, Organizational; citizenship behavior, Thai SME performanceAbstract
The objectives of this research were: 1) to examine the impact of high-performance work system, human capital, and organizational citizenship behavior on SME performance.; 2) to develop a model of the relationships among human capital, organizational citizenship behavior, and a high-performance work system and SME performance. The research design was the quantitative methods method, the data were collected from 309 SMEs in Thailand. The respondents were senior executives or entrepreneurs in SMEs. A structural equation model was used to test the hypotheses. The research findings suggested that: 1) high-performance systems and organizational citizenship behavior had a direct impact on SME performance significantly; 2) the high-performance work system indirectly influenced SME performance through the human capital that influenced the organizational citizenship behavior; 3) human capital had a direct influence on SME performance. Finally, the causal model of the impact of high-performance work system, human capital, and organizational citizenship behavior on SME performance fit the empirical data. These variables could describe the variability of Thai SME performance at 91.0 percent.
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