Satisfaction of service recipients of local government organization A case study of Ko Kood Subdistrict Administration Organization

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Rattana Petsungnern
Chatshavan Maksin

Abstract

     The study of the satisfaction of service recipients from Ko Kood Subdistrict Administrative Organization, Ko Kood District, Trat Province, aims to study the satisfaction of service recipients towards service provision. And to study the problem Obstacles and ways to improve the service of Ko Kood Subdistrict Administrative Organization, Ko Kood District, Trat Province, and aim to improve the service of Ko Kood Subdistrict Administration Organization And reduce the process of providing services to provide public services that are beneficial to people in the area of ​​Ko Kood Subdistrict Administration Organization This research is a survey to assess the quality of service of the people of the local government organization of the service recipients are satisfied. In order to present the information for use in requesting the performance appraisal to determine other special benefits for civil servants, staff, and employees and to improve the quality of public service of the Ko Kood Subdistrict Administration Organization, Ko Kood District, Trat Province The sample group is service recipients who come to use the service from Ko Kood Subdistrict Administration Organization, Ko Kood District. Fewer Thailand between October 1, 2560 - September 30, 2561 is derived from the size of the sample of formula Yamane. Specifies an acceptable tolerance of no more than .0.2 (e = .5.5) sampling methods Taking into account the probability By accidental sampling (Accidental Sampling), then went to the survey area to collect data


     The results showed that the Koh Kood local administration organization Provides public services to local people at the highest level With a total average of 4.86 or 97.15 percent. The interesting thing about the service is that it is a proactive public service that reaches all households With the condition of the island area There are some high and low ground conditions. Some parts of the area have to travel by boat to access the area. Therefore, providing services to the local people Ko Kood Subdistrict Administration Organization is waiting for citizens to come to receive services at the office, it would be inconvenient for local people. Proactive service is therefore another means of service for the local people. Therefore making local people satisfied with the service of the Koh Kood Subdistrict Administration Organization at the highest level.

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How to Cite
Petsungnern ร., and Maksin ช. “Satisfaction of Service Recipients of Local Government Organization A Case Study of Ko Kood Subdistrict Administration Organization”. Mahachula Academic Journal, vol. 7, no. 2, Aug. 2020, pp. 239-53, https://so04.tci-thaijo.org/index.php/JMA/article/view/222422.
Section
Research Articles

References

โกวิทย์ พวงงาม. การปกครองส่วนท้องถิ่น. พิมพ์ครั้งที่ ๙. กรุงเทพมหานคร: วิญญูชน, ๒๕๕๙.

ชูวงศ์ ฉายะบุตร. ข้อคิดเห็นเกี่ยวกับการกระจายอํานาจแก่ท้องถิ่น. กรุงเทพมหานคร: ส่วนท้องถิ่น, ๒๕๓๘.

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ระเบียบสำนักงานนายกรัฐมนตรีว่าด้วยการปฏิบัติราชการเพื่อประชาชนของหน่วยงานของรัฐ พ.ศ. ๒๕๓๒. ประกาศ ณ วันที่ ๑๐ เมษายน ๒๕๓๒ โดยพลเอกชาติชาย ชุณหะวัณ นายกรัฐมนตรี.

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