Management of Internal Quality Assurance Systems in the Digital Age by School Administrators in the Chakangrao Secondary School Cluster Under the Secondary Educational Service Area Office Kamphaeng Phet

Abstract

This research aimed to 1) study the management of the internal quality assurance system in the digital age by school administrators in the Chakangrao School Cluster, under the Kamphaeng Phet Secondary Educational Service Area Office, and 2) study the guidelines for developing the management of the internal quality assurance system in the digital age by school administrators in the Chakangrao School Cluster, under the Kamphaeng Phet Secondary Educational Service Area Office. The research employed a mixed-methods approach. The sample consisted of 214 school administrators and teachers, selected using stratified random sampling, and 5 interviewees were selected using purposive sampling. The research instruments included a questionnaire (reliability coefficient 0.936) and interviews. Data were analyzed using percentages, means, standard deviations, and content analysis

          The research results revealed that:

          1) The overall management of the internal quality assurance system in the digital age by school administrators in the Chakangrao School Cluster, under the Kamphaeng Phet Secondary Educational Service Area Office, was at a high level.

          2) The guidelines for developing the management of the internal quality assurance system in the digital age by school administrators in the Chakangrao School Cluster, under the Kamphaeng Phet Secondary Educational Service Area Office, showed that 1) Regarding standard setting, the development of an information system and central database to analyze gaps according to standards, using SAR data and action plans as empirical evidence, was identified. The implementation plan includes: 1) A dashboard tracking indicators based on the PDCA cycle; 2) Educational management planning: Creating an integrated data system linking all dimensions for real-time analysis and reporting, defining data access rights, enhancing technological skills, and utilizing an online monitoring system; 3) Plan implementation: Using a central database to link all departments for efficient monitoring, developing digital capabilities, and establishing a data management working group for accuracy and continuous improvement; 4) Quality assessment and verification: Utilizing data analysis technology and dashboards for quality assessment, developing analytical skills, and establishing a data analysis team based on the PDCA cycle; 5) Monitoring results: Developing an easy-to-use information system for monitoring results, using trend analysis to support decision-making, and creating a data-driven organizational culture; 6) Self-assessment reporting: Developing a central database and digital innovation repository for reporting results, using dashboards and statistics to synthesize strategic data, and converting recommendations into action plans linked to standards to upgrade the quality assurance system to be modern and sustainable.