Saṅgahavatthu-dhamma Integration for Increasing Service Quality of Wiang Yong Sub-district Health Promotion Hospital, Mueang District, Lamphun Province

Abstract

The purposes of this research were 1) to explore the service quality level of Wiang Yong, 2) to compare the opinions of people towards the services quality of Wiang Yong Province classified by personal factors, and 3) to present the guidelines for increasing service quality of Wiang Yong Sub-district, this study was a mixed method mixed methods. Population and sample in the Wiang Yong Sub-district were 362 people, the research tools included 1) questionnaire 2) interview form, examined by experts. The consistency value was more than 0.8 for all items. The confidence value for the entire version was 0.977. Statistics that analyze the data included frequency, percentage, mean, and standard deviation. T-test, F-value, and in-depth interviews with 10 key informants. Data were analyzed descriptively.

          The research results found that:

          1) The level of service quality of Wiang Yong Sub-district Health Promoting Hospital, overall, was at a high level.

          2) Results of comparing the opinion levels of comparing public opinions             on the quality of services provided by Wiang Yong Subdistrict Health Promoting Hospital. It was found that people with different ages, occupations, and incomes, as for gender and education, had no different opinions. Therefore, the research hypothesis was rejected.

          3) Guidelines for increasing the services quality of Wiang Yong by applying Saṅgahavatthu Dhamma, it was found that It was found that 1) giving alms, providing services with willingness, 2) speaking with a smile and being cheerful in providing services, 3) atthachariya, working with the attitude that those who receive services are our relatives, and 4) samanatta, officials must treat service recipients consistently.