INNOVATION DEVELOPMENT IN OCCUPATIONAL HEALTH AND SAFETY LAW INFORMATION SYSTEM OF THAILAND
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Abstract
This research aimed to: 1) examine the current conditions, problems, and user needs; 2) develop an information system innovation that meets user requirements; 3) implement and test the developed system; and 4) evaluate its effectiveness. This study employed a Research and Development (R&D) approach, utilizing both quantitative and qualitative data collection methods throughout the research process. Instruments included questionnaires, interviews, system evaluation forms, and usage reports. Data were analyzed using descriptive statistics and content analysis.
The findings revealed that:
- From a survey of 310 participants and in-depth interviews with 18 key informants,
the existing information system was found to be overly complex, lacked a notification system, and did not meet user expectations. Users expressed a need for a system that is user-friendly, stable, supports real-time data updates, and features robust security.
- The developed information system comprises seven key components: ease of use,
usefulness, system quality, information quality, service quality, user satisfaction, and system reliability. Evaluation by 12 experts indicated a high level of quality in all aspects.
- For the trial implementation, the researcher conducted a workshop and system
simulation with 26 participants. Users engaged in hands-on practice under simulated conditions, while usage was observed and recorded. The results showed that the system significantly improved work efficiency, reduced the time needed to search for legal information, and simplified the process of legal compliance assessment compared to traditional methods.
- The evaluation of the information system innovation revealed the following
findings: 1) the system reduced the average information search time by 3.00 minutes for inexperienced users and 1.60 minutes for experienced users (from a target group of 6 participants), 2) among 20 experienced users, satisfaction with the system was at a high level (𝑥̄= 4.41, S.D. = 0.418), and 3) the system successfully registered 455 actual users, representing 91% of the target (500 users).
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