การศึกษาแนวทางการใช้แชทบอทเพื่อช่วยลดความเครียดในกลุ่มนักศึกษา

Chananya sroythong

Authors

Chananya sroythong Lecturer, Faculty of Humanities and Social Sciences, Burapha University.

Keywords:

stress, chatbot, student, Artificial intelligence

Abstract

The purpose of this article is to conduct a literature review on the utilization of chatbots for stress reduction in university students. The research employed a literature review methodology, synthesizing insights from relevant concepts, theories, and existing literature pertaining to the use of chatbots for stress reduction among university students. The findings reveal that students frequently encounter stress stemming from academic pressures, adapting to new environments, and high expectations, which negatively impact their mental well-being and academic performance. Chatbots, powered by artificial intelligence (AI), can interact with students in natural language, offering immediate emotional support, valuable information, and stress management strategies. The synthesis of knowledge from the literature review indicates that chatbots can effectively alleviate stress and promote mental health among adolescents. The article proposes that universities should develop and implement chatbots as tools to assist students in managing stress and collaborating with faculty, students, and psychologists to ensure the chatbots effectively address the specific needs of the students.

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