Effects of Organizational Support on Job Satisfaction through Variables of Work Life Balance and Role Resources
Article Sidebar
Main Article Content
Abstract
This research aims to: 1) examine the influence of organizational support on employee job satisfaction and 2) analyze the mediating effects of work-life balance and role-related resources on the relationship between organizational support and job satisfaction. To collect empirical data, the researcher employed a questionnaire that met content validity criteria with an IOC (Index of Item-Objective Congruence) value exceeding 0.50; demonstrated discriminant validity with HTMT (Heterotrait-Monotrait) ratios not exceeding 0.85, and exhibited high reliability with Cronbach's alpha values greater than 0.70. A 320 questionnaire was distributed online via Google Forms to private-sector employees in Bangkok and surrounding areas, selected by purposive sampling by targeting individuals who voluntarily consented to participate in the study. Of those distributed, 250 were fully completed and deemed valid for inclusion in the data analysis.
The findings revealed that work-life balance and role resources are important mechanisms that link the influence of organizational support to job satisfaction, with both factors playing similarly significant roles. In terms of practical application, if an organization has a limited budget, investing in work-life balance initiatives may be a more cost-effective choice initially, as they have lower startup costs. For role resources, investments should also be made, but can be implemented gradually as budgets become available.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
References
Abdi, H. (2010). Coefficient of variation. In N. Salkind (Ed.), Encyclopedia of Research Design. 1, pp. 169-171.
Allen, T. D., Johnson, R. C., Kiburz, K. M., & Shockley, K. M. (2013). Work–family conflict and flexible work arrangements: Deconstructing flexibility. Personnel Psychology, 66(2), 345-376. https://doi.org/10.1111/peps.12012
Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328. https://doi.org/10.1108/02683940710733115
Caesens, G., Stinglhamber, F., & Luypaert, G. (2014). The impact of work engagement and workaholism on well-being: The role of work-related social support. Career Development International, 19(7), 813-835. https://doi.org/10.1108/CDI-09-2013-0114
Cascio, W. F. (2000). Costing human resources: The financial impact of behavior in organizations. (4th ed.). Ohio: South-Western College Publishing.
Casper, W. J., Vaziri, H., Wayne, J. H., DeHauw, S., & Greenhaus, J. (2018). The jingle-jangle of work–nonwork balance: A comprehensive and meta-analytic review of its meaning and measurement. Journal of Applied Psychology, 103(2), 182-214.
https://doi.org/10.1037/apl0000259
Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). New Jersey: Lawrence Erlbaum Associates.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
https://doi.org/10.1177/0149206305279602
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
Greenhaus, J. H., Collins, K. M., & Shaw, J. D. (2003). The relation between work-family balance and quality of life. Journal of Vocational Behavior, 63(3), 510-531.
Haar, J. M., Russo, M., Suñe, A., & Ollier-Malaterre, A. (2014). Outcomes of work-life balance on job satisfaction, life satisfaction and mental health: A study across seven cultures. Journal of Vocational Behavior, 85(3), 361-373. https://doi.org/10.1016/j.jvb.2014.08.010
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2-24.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8
Hobfoll, S. E., Halbesleben, J., Neveu, J. P., & Westman, M. (2018). Conservation of resources in the organizational context: The reality of resources and their consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5, 103-128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884. https://doi.org/10.1177/0149206315575554
McCarthy, A., Cleveland, J. N., Hunter, S., Darcy, C., & Grady, G. (2013). Employee work–life balance outcomes in Ireland: A multilevel investigation of supervisory support and perceived organizational support. The International Journal of Human Resource Management, 24(6), 1257-1276. https://doi.org/10.1080/09585192.2012.709189
McNall, L. A., Nicklin, J. M., & Masuda, A. D. (2010). A meta-analytic review of the consequences associated with work-family enrichment. Journal of Business and Psychology, 25(3), 381-396. https://doi.org/10.1007/s10869-009-9141-1
Nixon, A. E., Mazzola, J. J., Bauer, J., Krueger, J. R., & Spector, P. E. (2011). Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms. Work & Stress, 25(1), 1-22. https://doi.org/10.1080/02678373.2011.569175
Piriyakul, M. (2021). Sample size determination for structural equation modeling The Journal of Industrial Technology, 17(3), 232-246.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121-141. https://doi.org/10.1037/1072-5245.14.2.121
