Artificial Intelligence: Information value A case study of implementation of AI by the Library of Political Science Chulalongkorn University

Abstract

Today, we are living in an era where individuals of all genders and ages are increasingly aware of and learning to use Artificial Intelligence (AI), which is expected to enhance the efficiency and effectiveness of both daily life and work, despite ongoing concerns about its potential negative impacts. Over time, libraries have also endeavored to harness the benefits of AI. This article highlights one aspect of how library staff have creatively applied AI in their services such as introducing library rules to users, recommending library resources, guiding users on how to search for books by classification numbers, and promoting special services offered by the Chulalongkorn University Library Network. These efforts bring value not only to service users but also to colleagues and content creators, who continue to utilize AI for social benefits by promoting reading. One example is using AI to read excerpts from books to spark viewers' interest, encouraging them to purchase or borrow the books from the library.