The Development of Information System for Supporting the Administration of the Office of Academic Resources, Prince of Songkla University

Abstract

The objectives of this research were 1) to develop an information system to support the administration of the Office of Academic Resources at Prince of Songkla University, 2) to evaluate the efficiency of the developed system, and 3) to assess the users' satisfaction towards the developed system. This research employed a research and development approach. The sample groups consisted of 5 information technology experts for evaluating system efficiency, while 11 executives of OAR selected by purposive sampling method and 400 system users selected by the accidental sampling method for assessing users’ satisfaction. Mean and standard deviation were employed for statistical analysis.

The findings indicated that the information system was developed as a web application capable of integrating data from various databases in organization, enabling the presentation of consolidated information, and facilitating convenient and rapid access to information through a single channel. The information was presented in a dashboard style, allowing executives to quickly comprehend and apply it for analysis, comparisons, trend forecasts, and strategic decision-making. The result of the system's efficiency evaluation was at a very high level (M = 4.79, SD = 0.10). Furthermore, the assessment of satisfaction among executives and department heads was also at a very high level (M = 4.72, SD = 0.32). Finally, the user satisfaction was also reported to be very high (M = 4.51, SD = 0.58).