Factors Affecting the Work Efficiency of Nurses in Public Hospitals : A Case Study in Phuket

Abstract

     The objectives of the research were to investigate as follows. (1) the job characteristics factors affect the work efficiency of nurses in public hospitals in Phuket. (2) Quality of work- life factors affecting the work efficiency of nurses inpublic hospitals in Phuket. (3) Organizational commitment factors affect nurses' work efficiency in public hospitals in Phuket. A questionnaire was used as a research instrument for data collection from the sample of 289 nurses in public hospitals in Phuket. Multistage sampling was used to select the sample. Statistics used for data analysis were mean, standard deviation and multiple regression analysis. The significant findings indicated the level of opinions about job characteristics, quality of work-life, organizational commitment and work efficiency of nurses in public hospitals in Phuket was highly appreciated. The results of the hypothesis testing revealed three job characteristics factors in the issues of job identity, autonomy and reflection of work. Meanwhile, four qualities of work-life factors in the issues of adequate and fair compensation, participation and social recognition, work-life balance, and work contribution. In addition, two organizational commitment factors in the issues of affective commitment and normative commitment affected the work efficiency of nurses in public hospitals in Phuket with a statistical significance level of .05.