THE MOTIVATIONAL AND JOB SATISFACTION TOWARDS AN OPERATIONAL SRAFF EFFECTIVENESS OF GOVERNMENT SAVING BANK BRANCH IN LAMPANG

Abstract

               Based on the survey research, the purposes of this independent study aimed to investigate the non-permanent Government Saving Bank staff’s motivation and job satisfactions towards their effectiveness of working performance in Lampang province, as well as the correlations of their motivation and job satisfactions. For data collection, a questionnaire was conducted with 105 permanent and non-permanent staff out of the 15 branches of Government Saving Bank in Lampang province. The data were statistically analyzed using frequency distribution, percentage, standard deviation, and multiple regression analysis.

              The findings of the study revealed that the correlations of the Government Saving Bank staff’s motivation and job satisfaction were all rated at a higher level in terms of their monthly income, followed by their organizational relations, their effectiveness of working performance, their professional progression, their commanding, their bank policies, their job success, their job description, their self-responsibilities, and their social acceptation. On the other hands, the permanent and non-permanent Government Saving Bank staff’s  motivation and job satisfactions, with the significant difference of 0.05, directly affected their working performance in Lampang province.