THE THE DEVELOPMENT OF THE SERVICE MANAGEMENT MODEL IN THE RESIDENTIAL BUSINESS FOR THE ELDERLY
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Abstract
The goals of this study were to (1) explore the factors that go into developing a service management model for an elderly housing business, (2) create a service management model for an elderly housing business, and (3) establish a handbook that serves as a guide for developing a service management model for an elderly housing business. 14 experts for in-depth interviews, 330 respondents for the research questionnaires, 10 luminaries for a focus group seminar to assess the development of service management models in the residential business for the elderly, and 5 experts for the validation of the research tool made up the participants in this research. Questionnaires and in-depth interviews were the research tools. Content analysis was used to examine the data from the in-depth interview, while percentage, mean, standard deviation, exploratory factor analysis, and confirmatory factor analysis were used to analyze the data from the questionnaires.
The results illustrated that
- Eleven sub-components were developed as part of the development of the service management model for the elderly residential business, and they are as follows: (1) Marketing Strategy; (2) Organization Management; (3) Environmental; (4) Organization Regulations; (5) Corporate Image; (6) Economic; (7) Supports; (8) Reduce Dependency; (9) Independence; (10) Facilities; and (11) Activities.
- The three main components of the creation of the service management model in the elderly residential business are as follows: (1) Organization, (2) Elderly, and (3) Adding Value Improvement.
- The instructions manual for creating a service management model in a residential facility for the elderly that emerged from this study:
Part 1 Introduction (1.1) Principles and justification for creating the guidelines handbook for developing the service management model in the residential care facility for the elderly (1.2) The goal of using the model for service management in senior housing (1.3) The creation of a service management model for senior housing (1.4) Estimated Advantages
Part 2: Instructions for creating a model of service management in the senior housing industry (1) Organization; (1.1) Marketing Strategy, (2) Organization Management, (3) Environmental, (4) Organization Regulations, (5) Corporate Image, and (6) Economic, (2) Elderly; (2.1) Supports, (2.2) Reduce Dependency, and (2.3) Independence, and (3) Adding the Value Enhancement; (3.1) Facilities, and (3.2) Activities.
After careful consideration, it was determined that there is a strong likelihood that it can serve as a template for the creation of a service management model for assisted living facilities.
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