QUALITY OF LIFE AND HUMAN RESOURCE MANAGEMENT OF A HOTEL EMPLOYEE IN BANGKOK UNDER THE EPIDEMIC SITUATION OF THE CORONAVIRUS DISEASE
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Abstract
The goal of this research was to examine the 1) Quality of life of a hotel employees in Bangkok 2) Human Resource Management of a hotel employee in Bangkok under the epidemic situation of the Coronavirus disease. The key informants were eight hotel employees in Bangkok and were selected with purposive sampling. The semi-structured interview form was used for data collection. Data arrangement used content analysis toward the conclusion.
The findings indicated that:
1) Most of the employees before and during the Coronavirus epidemic situation, had a good quality of life and were all healthy and physically strong. All employees still had the kindness to help each other. The atmosphere at work was still warm even during the Coronavirus epidemic situation. Interaction with outsiders during the epidemic was reduced. The knowledge enhancement through training was still available online. During and before the outbreak of the epidemic, the hotel arranged to attend dharma listening, doing religious activities regularly. This made the employees had peace of mind even when facing a crisis situation. As for the financial situation, most employees did not suffer from debt problems, but after the epidemic, all employees had to spend economically and overall, the employees' families were happy both before and after the Coronavirus epidemic.
2) Human resource management of hotel staff in Bangkok under the epidemic situation of the corona virus. From the results of the study, it was found that there were 5 processes: (1) Manpower planning management such as recruitment, selection, and ensuring the job as done. (2) Learning and development processes by providing training to enhance operational skills. (3) Labor relations management by managing good relations with employees through providing good benefits such as new year activities, bonus, service charge (4) The hotel did not have an assessment, for Performance Management in that situation. (5) Corporate development management process still giving full care to employees. This was inorder for employees to remain committed and fully dedicated to their work.
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