Digital Transformation of Human Resource Development
Article Sidebar
Main Article Content
Abstract
In the era of the digital economy, where business is dynamic, organizations have increasingly embraced digital transformation, especially during the recent COVID-19 pandemic situation, causing organizations to quickly adapt to increase operational efficiency, innovation, and business competitiveness. Therefore, many organizations are trying to improve and transform their work processes into full digitalization. It is a combination of personnel, technology, and organizational agility. Human resource development, which was originally responsible for nurturing the skills of employees, promoting the learning of the organization and adjusting strategies and personnel accordingly, is also being driven by digital technology. Digital transformation of human resource development plays an important role in adopting technological transformation in cognitive load management, learning, and developing engagement. Organizational culture of employees is a challenge to drive the organization to benefit from the use of digital to help in human resource development. Considering the efficiency and effectiveness obtained from the development of the process, new ways of working will help develop personnel's work skills to be higher in the future.
The strategic and holistic approach to the digital transformation of organizational human resource development emphasizes the importance of data-driven to decision making. An adaptive learning platform makes human resource practices streamlined by synthesizing insights based on trends in the digital economy to understand the context of the human resource development work plan for the organization. One benefit from the power of digital tools is nurturing the organization's most valuable resource, which is its personnel. Consequently, the digital transformation of human resource development helps organizations develop high-quality and competent personnel, providing an advantage over business competitors, especially in the changing situation caused by innovation and new technology.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The Journal of Information and Learning is operated by the Office of Academic Resources, Prince of Songkla University. All articles published in the journal are protected by Thailand copyright law. This copyright covers the exclusive rights to share, reproduce and distribute the article, including in electronic forms, reprints, translations, photographic reproductions, or similar. Authors own copyrights in the works they have created as well as the Office of Academic Resources. The Journal reserves the right to edit the language of papers accepted for publication for clarity and correctness, as well as to make formal changes to ensure compliance with the journal's guidelines. All authors must take public responsibility for the content of their paper.
References
Abeddrapo, C. (2014). Gestión de cambio en context de innovación tecnológica. Revista Electrónica Gestión de las Personas y Tecnología, 7(21), 81-90. http://www.redalyc.org/articulo.oa?id=477847105007
Acemoglu, D., & Restrepo, P. (2020). Robots and jobs: Evidence from US labor markets. Journal of Political Economy, 128(6), 2188-2244. https://doi.org/10.1086/705716
Akkers, K. (2019, February 18). Digitalisation the smart port of the future. Port of Rotterdam. https://www.portofrotterdam.com/en/port-future/digitisation
Arntz, M., Gregory, T., & Zierahn, U. (2016). The risk of automation for jobs in OECD countries: A comparative analysis. https://dx.doi.org/10.1787/5jlz9h56dvq7-en
Becerra, F., & Álvarez, M. (2011). El talent humano y la innovación empresarial en el context delas redes empresariales. Estudios Gerenciales, 27(119), 209-232. https://doi.org/10.1016/S0123-5923(11)70164-4
Betchoo, N. K. (2016). Digital revolution in the mauritian public service: A human resource development perspective in two unrelated companies. International Journal of Novel Research in Interdisciplinary Studies, 3(5), 1-10. https://www.noveltyjournals.com/upload/paper/Digital%20revolution%20in%20the%20Mauritian-777.pdf
Blanka, C., Krumay, B., & Rueckel, D. (2022). The interplay of digital transformation and employee competency: A design science approach. Technological Forecasting and Social Change, 178, 121575. https://doi.org/10.1016/j.techfore.2022.121575
Bresciani, S., Ferraris, A., Romano, M., & Santoro, G. (2021a). Building a digital transformation strategy. In Digital transformation management for agile organizations: A compass to sail the digital world (pp. 5-27). Emerald Publishing. https://doi.org/10.1108/978-1-80043-171-320211002
Bresciani, S., Ferraris, A., Romano, M., & Santoro, G. (2021b). Digital leadership. In Digital transformation management for agile organizations: A compass to sail the digital world (pp. 97-115). Emerald Publishing. https://shorturl.asia/FmPZe
Brougham, D., & Haar, J. (2020). Technological disruption and employment: The influence on job insecurity and turnover intentions: A multi-country study. Technological Forecasting and Social Change, 161, 120276. https://doi.org/10.1016/j.techfore.2020.120276
Burnett, R., & Lisk, C. (2019). The future of employee engagement: Real-time monitoring and digital tools for engaging a workforce. International Studies of Management and Organization, 49(1), 108-119. https://doi.org/10.1080/00208825.2019.1565097
Camelo, C., Martin, F., Romero, P., & Velle, R. (2000). Relatión entre el tipo y el grado de innovacióny el rendimiento de la empresa. Economia Industrial, 333, 149-160. https://www.mincotur.gob.es/Publicaciones/Publicacionesperiodicas/EconomiaIndustrial/RevistaEconomiaIndustrial/333/16.C.ORDAZ.pdf
Chandra, D. R., & Hillegersberg, J. V. (2018). Governance of inter-organizational systems: A longitudinal case study of Rotterdam’s port community system. International Journal of Information Systems and Project Management, 6(2), 47-68. https://doi.org/10.12821/ijispm060203
Chairat, P. (2019). Human resource development to create the innovative organization [Master's thesis, Mahidol University]. CMMU Digital Archive. https://archive.cm.mahidol.ac.th/handle/123456789/3209
Chutijirawong, N. (2020, March). Digital transformation. Deloitte Thailand. https://www2.deloitte.com/th/en/pages/technology/articles/digital-transformation-th.html
Ciasullo, M. V., & Lim, W. M. (2022). Digital transformation and business model innovation: Advances, challenges and opportunities. International Journal of Quality and Innovation, 6(1), 1-6. https://www.inderscience.com/info/dl.php?filename=2022/ijqi-7477.pdf
Deloitte. (2010). HR Transformation strategy and planning designing a new future for HR and the business. Deloitte Development LLC. https://www2.deloitte.com/content/dam/Deloitte/us/Documents/human-capital/us-consulting-mo-hr-transformation-strategy-and-planning-111510.pdf
Demeter. (2021). Digital transformation khư̄ ʻarai samkhan khǣ nai tō̜ ʻakā ratham thurakitb? GotoKnow. https://www.dmit.co.th/th/zendesk-updates-th/what-is-digital-transformation
Diener, F., & Špaček, M. (2021). Digital transformation in banking: A managerial perspective on barriers to change. Sustainability, 13(4), https://doi.org/10.3390/su13042032
Digital Government Technology and Innovation Center. (2022). Digital transformation plīanplǣng nǣo khwāmkhit yāngrai? GotoKnow. https://dgti.dga.or.th/digital-transformation-2
Dvorskaya, E. (2018). AI in HR: Competition with man or mutually beneficial cooperation. vc.ru. https://vc.ru/future/35297-ii-v-hr-konkurenciya-s-chelovekom-ili-vzaimovygodnoe-sotrudnichestvo
Ferraris, A., Erhardt, N., & Bresciani, S. (2019). Ambidextrous work in smart city project alliances: Unpacking the role of human resource management systems. The International Journal of Human Resource Management, 30(4), 680-701. https://doi.org/10.1080/09585192.2017.1291530
Florek-Paszkowsks, A., Ujwary-Gil, A., & Godlewakadziobon, B. (2021). Business innovation and critical success factors in the era of digital transformation and turbulent times. Journal of Entrepreneurship, Management and Innovation, 17(4). https://doi.org/10.7341/20211741
Guenole, N., & Feinzig, S. (2021).The business case for AI in HR: With insights and tips on getting started. Research Online. https://research.gold.ac.uk/id/eprint/33662
Hausberg, J. P., Liere-Nether, K., Packmohr, S., & Vegelsang, K. (2019). Research streams on digital transformation from a holistic business perspective: a systematic literature review and citation network analysis. Journal of Business Economics, 89, 931-963. https://doi.org/10.1007/s11573-019-00956-z
Jain, A., & Ranjan, S. (2020). Implications of emerging technologies on the future of work. IIMB Management Review, 32(4), 448-454. https://doi.org/10.1016/j.iimb.2020.11.004
Kane, G. C., Palmer, D., Phillips, A. N., Kiron, D., & Buckley, N. (2015, July 14). Strategy, not technology, drives digital transformation. MIT Sloan Management Review. https://sloanreview.mit.edu/projects/strategy-drives-digital-transformation
Keenan, T. (2008). Human resources management. Edinburgh Business School, Heriot Watt University.
Kitsios, F., Giatsidis, I., & Kamariotou, M. (2021). Digital transformation and strategy in the banking sector: Evaluating the acceptance rate of e-services. Journal of Open Innovation: Technology, Market, and Complexity, 7(3), 204. https://doi.org/10.3390/joitmc7030204
Lamberton, C., & Stephen, A. T. (2016). A thematic exploration of the digital, social media, and mobile marketing: Research evolution from 2000 to 2015 and an agenda for future inquiry. Journal of Marketing, 80(6), 146-172. https://doi.org/10.1509/jm.15.0415
Li, Y., Zhao, Y., & Liu, Y. (2006). The relationship between HRM, technology innovation and performance in China. International Journal of Manpower, 27(7), 679-697. https://doi.org/10.1108/01437720610708284
Lorenzo, O. (2016). Modelos de madurez digital: ¿en qué consisten y qué podemos aprender de ellos? Boletin De Estundios Economicos, 71(219), 573-590. https://www.researchgate.net/publication/313798566_Modelos_de_Madurez_Digital_en_que_consisten_y_que_podemos_aprender_de_ellos
Mahattanalai, T. (2021). Nǣonōm thurakit /ʻutsāhakam: 2021-2023: Thurakit bō̜rikān di čhi than læ sō̜pwǣ [Business and Industry Outlook 2021-2023: Digital Services and Software]. Krungsri. https://www.krungsri.com/th/research/industry/industryoutlook/services/digital-software/IO/io-digital-software-21
Mahattanalai, T. (2023). Naeonom thurakitutsahakam 2023-2025: Thurakit bō̜rikān di čhithan læ sō̜pwǣ [Business/Industry Trends 2023-2025: Digital Services and Software Business]. Krungsri. https://www.krungsri.com/th/research/industry/industry-outlook/services/digital-software/io/io-digital-software-2023-2025
Makridis, C. A., & Han, J. H. (2021). Future of work and employee empowerment and satisfaction: Evidence from a decade of technological change. Technological Forecasting and Social Change, 173, 121162. https://doi.org/10.1016/j.techfore.2021.121162
Malhotra, A. (2021). The post pandemic future of work. Journal of Management, 47(5), 1091-1102. https://doi.org/10.1177/01492063211000435
Maran, T. K., Liegl, S., Davila, A., Moder, S., Kraus, S., & Mahto, R. V. (2022). Who fits into the digital workplace? Mapping digital self-efficacy and agility onto psychologic traits. Technological Forecasting and Social Change, 175, 121352. https://doi.org/10.1016/j.techfore.2021.121352
Osmundsen, K., Iden, J., Bygstad, B. (2018). Digital transformation drivers, success factors, and implications [Conference session]. The 12th Mediterranean Conference on Information Systems (MCIS), Korfu, Greece. https://doi.org/10.1080/10106049.2014.888485
Pacolli, M. (2022). Importance of change management in digital transformation sustainability. IFAC-PapersOnLine, 55(39), 276-280. https://doi.org/10.1016/j.ifacol.2022.12.034
Parviainen, P., Tihinen, M., Kääriäinen, J., & Teppola, S. (2017). Tackling the digitalization challenge: How to benefit from digitalization in practice. International journal of information systems and project management, 5(1), 63-77. https://doi.org/10.12821/ijispm050104
Philip, J. (2021). Viewing digital transformation through the lens of transformational leadership. Journal of Organizational Computing and Electronic Commerce, 31(2), 114-129. https://doi.org/10.1080/10919392.2021.1911573
Pojsupap, T., & Khasasin, R. (2020). Digital transformation and the changing role of human resource management. Journal of Social Sciences and Humanities, 27(1), 1-19. https://so05.tci-thaijo.org/index.php/tgt/article/view/250211/169708
Rauter, R., Globocnik, D., Perl-Vorbach, E., & Baumgartner, R. (2019). Open innovation and its effects on economic and sustainability innovation performance. Journal of Innovation & Knowledge, 4(4), 226-233. https://doi.org/10.1016/j.jik.2018.03.004
Reagans, R., & Zuckerman, E. W. (2001). Networks, diversity, and productivity: The social capital of corporate R & D teams. Organization Science, 12(4), 502-517. https://doi.org/10.1287/orsc.12.4.502.10637
Santana, M., & Cobo, M. J. (2020). What is the future of work? A science mapping analysis. European Management Journal, 38(6), 846-862. https://doi.org/10.1016/j.emj.2020.04.010
Schwab, K. (2016). The fourth industrial revolution. World Economic Forum. https://www.jstor.org/stable/e26588334
Scully-Russ, E., & Torraco, R. (2020). The changing nature and organization of work: An integrative review of the literature. Human Resource Development Review, 19(1), 66-93. https://doi.org/10.1177/1534484319886394
Sen, S. (2020). Digital HR strategy: Achieving sustainable transformation in the digital age. https://books.google.co.th/books?id=X6jMDwAAQBAJ&lpg=PP1&dq=Digital%20HR%20Strategy%20achieving%20sustainable%20transformation%20in%20the%20digital%20age&lr&hl=th&pg=PA67#v=onepage&q&f=false
Silva, M. S. A. E., & Lima, C. G. S. (2017). The role of information systems in human resource management. In M. Pomffyova (Ed.), Management of Information Systems. IntechOpen. http://dx.doi.org/10.5772/intechopen.79294
Singh, S., Sharma, M., & Dhir, S. (2021). Modelling the effects of digital transformation in India manufacturing industry. Technology in Society, 67, 101763. https://doi.org/10.1016/j.techsoc.2021.101763
Singh, S. K., AlNuaimi, B. K., Ren, S., Budhwar, P., & Vorobyev, D. (2022). Mastering digital transformation: The nexus between leadership, agility, and digital strategy. Journal of Business Research, 145, 636-648. https://doi.org/10.1016/j.jbusres.2022.03.038
Spencer, D. A. (2018). Fear and hope in an age of mass automation: Debating the future of work. New Technology, Work and Employment, 33(1), 1-12. https://doi.org/10.1111/ntwe.12105
Stephan, M., Brown, D., & Erickson, R. (2017). Talent acquisition: Enter the cognitive recruiter. Deloitte Insights. https://www2.deloitte.com/uk/en/insights/focus/human-capital-trends/2017/predictive-hiring-talent-acquisition.html
Sundae. (2022). Digital transformation khư̄ ʻarai? čhop nai botkhwām dīeo [What is digital transformation? Finished in one article]. Sundae. https://www.sundae.co.th/article/what-is-digital-transformation
Teach me Biz. (2020, December 22). Digital transformation khư̄ ʻarai samkhan yāngrai [What is Digital Transformation? Why is it important?]. Teach me Biz. https://teachme-biz.com/blog/digital-transformation
Thuekla, D. (2020). Dave Ulrich mōng botbāt HR nai yu khōdi čhi than [Dave Ulrich looks at the role of HR in the digital age]. Personnel Management Association of Thailand. www.pmat.or.th/ความรู้ทรัพยากรบุคคล/1712/HR%20Infographic/20712/content1/?contentid=38104
Tijan, E., Jovic, M., Aksentijevic, S., & Pucihar, A. (2021). Digital transformation in the maritime transport sector. Technological Forecasting and Social Change, 170, 120879. https://doi.org/10.1016/j.techfore.2021.120879
Ulrich, D. (1997). Human resource champions: The next agenda for adding value and delivering results. Harvard Business Press.
Walsh, B., & Volini, E. (2017). Rewriting the Rules for the digital age: 2017 deloitte global human capital trends. Deloitte University Press. https://dair.nps.edu/handle/123456789/3432
Yu, X., Xu, S., & Ashton, M. (2022). Antecedents and outcomes of artificial intelligence adoption and application in the workplace: The socio-technical system theory perspective. Information Technology & People, 36(1), 454-474. https://doi.org/10.1108/ITP-04-2021-0254
Zuzaku, A., & Abazi, B. (2022). Digital transformation in the Western Balkans as an opportunity for managing innovation in small and medium businesses-challenges and opportunities. IFAC-PapersOnLine, 55(39), 60-65. https://doi.org/10.1016/j.ifacol.2022.12.011
