A Study of Components and Levels of Nonviolent Communication Competency in a Diverse Society among Undergraduate Students in Higher Education Institutions in Pattani Province
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Abstract
This study employed a mixed-methods research design with the aim of: 1) investigating the core components and behavioral indicators of nonviolent communication competency among undergraduate students enrolled in higher education institutions in Pattani Province, and 2) analyzing the levels of nonviolent communication competency among these students. The research was conducted in two phases. Phase one focused on identifying competency components using semi-structured interviews with ten key informants. Data were analyzed using content analysis. Phase two assessed the current state of competency using a questionnaire administered to a sample of 380 undergraduate students selected through a multistage sampling process. Descriptive statistics were employed for data analysis. The findings revealed five main components: 1) deep listening (seven behavioral indicators), 2) neutral thinking and respect for human dignity (six behavioral indicators), 3) empathy and compassion (six behavioral indicators), 4) emotional intelligence in perception and management (seven behavioral indicators), and 5) compromise and relationship maintenance (seven behavioral indicators). Overall, the level of nonviolent communication competency was relatively high across all the components. Among them, deep listening exhibited the lowest mean score (M = 2.95, SD = 0.68), while compromise and relationship maintenance recorded the highest mean score (M = 3.13, SD = 0.62). The results of this study provide a set of competency components and behavioral indicators aligned with the sociocultural context of the southern border provinces of Thailand. The findings also offer essential insights for the development of learning management programs aimed at enhancing students' nonviolent communication competencies.
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