Assessing the Integrity and Transparency of the Organization’s Operations of External Stakeholders Case Study of Public Financial Institutions

Abstract

The purposes of this paper were 1) to assess the level of integrity and transparency in the operation of public financial institutions which participating in the assessment of integrity and transparency in the operation of government agencies and applying the assessment results in formulating management policies of state financial institutions and 2) to obtain recommendations for improvement/development of morality and transparency of state financial institutions. The samples used in the research study were determined by the researcher using the Taro Yamane table with unlimited population size and the discrepancy level +-2% which leading to have a population of the study at least 2,500, which were the people who use various services of government financial institutions throughout the country. The tools used to collect data was the online questionnaire from Google Form. The statistic used were percentage, mean and standard deviation. The questionnaire was verified by 3 experts with the IOC scores > 0.5.

         The results shown that most government financial users were female who graduated from bachelor's degree level and they had the contact with government financial institutions as others. The indicators that users pay attention were the operational quality, the communication efficiency and the work improvement orderly. Since, the users required to see morality, transparency and can be checking of the government financial institutions. In addition, the users also would like to see their attention on learning new knowledge, their adaptation, their accepting on other opinions, their honesty and their relation to new ways of life (New Normal). Moreover, they should learn how to used modern equipments and technology, having plan management, knowing how to analyze administration management, having working procedure suitably, managing the comments and suggestion or responding to the needs of users effectively in order to correspond to the national strategic plan about anti-corruption and misconduct issues (2018-2037) and further upgrade the corruption perception index (CPI) of Thailand.