Effectiveness of Payroll System (Up-Payroll) to Executive and Personnel Perspectives in University of Phayao

Abstract

This research aimed 1) to measure the effectiveness of using payroll system through satisfaction survey to executive and personnel perspectives in University of Phayao and 2) to find the solution guidelines for effectiveness development of payroll system. The combination of research was quantitative and qualitative methods. 159 people both academic and support of executives and staffs in Office of the President were identified to the sampling of quantitative research. The research instrument used is a questionnaire.   It was collected and analyzed for mean and standard deviation. Besides, data collected     by In-depth interview of 15 people both academic and support of executives and staff  of University of Phayao were analyzed for qualitative research. The results showed that      1) The administrators and staff of Phayao University have a similar perspective on the effectiveness of the system, indicating a high level of satisfaction with its use. 2) The approach to improving the system's effectiveness should prioritize enhancing security for user access. Additionally, to facilitate future use more efficiently, system developers should improve and add features such as calculating personal income tax to assist in analyzing methods for filing personal income tax at the end of the year, or providing annual income-expense summary data for better financial planning each year.