Status and Problems of Writing Official Letters Among Supporting Staff at the Faculty of Science, Naresuan University

Abstract

The objectives of this research were to investigate the problems related to the writing of official letters and to develop an electronic book on the topic of official letter writing, as well as to evaluate the satisfaction with the electronic book. The target population consisted of 36 administrative support staff from the Faculty of Science, Naresuan University, selected through purposive sampling. Data were collected using questionnaires and tests. Descriptive statistics were employed for data analysis, including minimum, maximum, percentage, population arithmetic mean, population standard deviation and arithmetic mean of the population differences. The findings revealed that the major issues in official letter writing pertained to formatting, content and language use, with the overall severity rated at a moderate level. The use of the electronic book was found to enhance learning outcomes related to official letter writing. Moreover, overall satisfaction with the electronic book was rated at the highest level. It is concluded that the electronic book effectively addressed the identified problems and reduced errors in official letter writing among the participants. Furthermore, the electronic book can be used as a reference to improve future official letter writing.