Environmentally Sustainable Hotel Operations: The Case of the Shangri-La Group

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Glenn Baxter
Assistant Professor Dr. Panarat Srisaeng


                 This study used a qualitative instrumnental case study research design to examine how a major hotel chain manages its operations in an environmentally sustainable manner. The Shangri-La Group was selected as the case company. The study period was from 2010 to 2018. The qualitative data gathered for the study was examined by document analysis. The study found that despite the increase in the number of properties in the Shangri-La Group portfolio, the Group’s annual Scope 1 and Scope 2 emissions, the Group’s annual energy and water consumption have all exhibited a downward trend from 2010 to 2018. Over the study period, the Group implemented a range of energy and water saving measures. The Group has also implemented sustainable waste management policies and procedures to mitigate wastes generation and aims to handle wastes in the most environmentally friendly manner. Throughout the study period, there was a consistent increase in the number of properties that were awarded ISO14001 certification.

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