The Analysis of Effective Factors in the Performance of State Railway of Thailand Employees in Khon Kaen Province

Abstract

The objectives of this research were: 1) to examine the general working conditions , 2) to analyze the factors affecting performance effectiveness, and 3) to compare the factors influencing the performance effectiveness of State Railway of Thailand employees, classified by age, educational level, job position, and work experience.  The sample consisted of 132 State Railway of Thailand employees working in Khon Kaen Province, selected using simple random sampling. The research instrument was a questionnaire. Statistical methods used for data analysis included mean, standard deviation, Multiple Regression, and Two-way Multivariate Analysis of Variance (Two-way MANOVA). The findings revealed that the overall general working conditions were at a high level. When categorized by factors, personal factors had the highest mean, followed by organizational factors, work environment factors, and motivational factors, respectively. Overall performance effectiveness was at a high level. The aspect with the highest effectiveness was problem-solving ability, followed by punctuality, workload, and work quality. Factors affecting performance effectiveness included organizational culture, workplace safety, and equipment readiness. These factors together could predict performance effectiveness at 67.60%. The comparison of performance effectiveness revealed that employees with different job positions had significantly different performance effectiveness at the .05 level across three aspects: work quality, workload, and punctuality. Specifically, the management group showed different interactions regarding effectiveness compared to the technical and operational groups.