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A Participatory Information Resources Development Model for Users at Chiang Mai University Library
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Abstract
This research aimed 1) to examine users’ needs for participation in information resources development, and 2) to develop a participatory model for information resources development for users at Chiang Mai University Library. A quantitative survey research design was employed. The sample consisted of 783 users of Chiang Mai University Library during the 2023 academic year. Participants were divided into two groups: academic and support staff (n = 387), and undergraduate and graduate students (n = 396). Data were collected using a questionnaire and analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation. The results revealed that the appropriate participatory model for information resources development at Chiang Mai University Library comprises three key components. First, the library enhances users' awareness of their roles and rights in information resource development through systematic, continuous, and proactive communication. Second, the library implements a hybrid participation approach that enables users to participate in information resource selection during the CMU Book Fair and via the library website during non-event periods. Third, the library employs the CMU Mobile Application as the university's centralized platform for purchase requests, acquisition status updates, and item availability notifications. Through this platform, users receive updates on the status of their requests at each stage, including acquisition decisions, unavailable or out-of-print items, duplicate titles, and notifications when requested resources become available for service.
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